1. Information We Collect

When you use our website, we may collect:

• Account information: name, email address, phone number, and password (when you register or log in)
• Order and booking information: delivery address, contact details, and items ordered or booked via the website
• Contact and enquiry details: name, email, phone, and message content when you submit the contact form or make an enquiry
• Technical and usage data: IP address, browser type, device information, and how you navigate the site (e.g. via cookies and similar technologies)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and bookings
• Manage your account and provide customer support
• Respond to your contact form submissions and enquiries
• Send internal administrative notifications (e.g. new orders or enquiries) to our team, including via WhatsApp Business API where applicable
• Improve our website, services, and user experience
• Comply with legal obligations and protect our rights

3. Cookies and Similar Technologies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the website is used. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the site.

4. WhatsApp Business API

We may use Meta’s WhatsApp Business API to send internal notifications (e.g. new orders or contact enquiries) to our authorized staff only. We do not use it to send marketing or other messages to customers unless you have agreed to receive them.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share your information only:

• With service providers who help us run the website (e.g. hosting, email delivery), under strict confidentiality
• With Meta (WhatsApp) where we use WhatsApp Business API for internal notifications
• With third-party content embedded on our site (e.g. Google Maps) in accordance with their privacy policies
• When required by law or to protect our legal rights

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal and tax obligations, and to resolve disputes. When data is no longer needed, we delete or anonymize it in a secure manner.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and keep your account details confidential.

8. Your Rights

You may request access to, correction of, or deletion of your personal data held by us. You can also object to or restrict certain processing where applicable. To exercise these rights, please contact us using the details below. We will respond within a reasonable time. You may also have the right to lodge a complaint with a data protection authority in your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically.